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Everything you need to know

We have summarised the most important information for your dream holiday at Residence Tombla in Val Gardena

Arrival and departure

Our cosy apartments are available from 2 pm on the day of arrival and until 9 am on the day of departure. Normally, we rent our apartments weekly from Saturday to Saturday. If you have any special concerns, please send us a non-binding request.

Bed linen and towels

We provide bed linen, hand and kitchen towels free of charge. These will be changed after a week’s stay.

Booking & cancellation

Of course, it’s always possible that something may interfere with your holiday plans. In these cases, our cancellation policy is as follows:
If you cancel up to 31 days before arrival, there are no additional cancellation fees.
If you cancel between 30 and 15 days before arrival, you will be charged 40% of the total booking amount.
If you cancel between 14 and 8 days before arrival, you will be charged 60% of the total booking amount.
If you cancel within 7 days before arrival, you will be charged 70% of the total booking amount.

Cleaning

Final cleaning is included in the price.

Deposit

A deposit of 30% must be paid by credit card or bank transfer during the booking process; in the event of cancellation, the deposit will be retained. The remaining amount will be payable directly on site.

Garden

Our garden with sun loungers and seating area is available for everyone. Relax and enjoy the quiet.

Laundry room

You are welcome to use our laundry room which features a washing machine (€3 per wash), clothes horse and iron.

Local tax

We would like to point out that, as of 01/01/2014, a local tourism tax must be collected by all South Tyrolean accommodation providers. This is €1.75 per night for guests aged 14 and over.

MobilCard

We provide our guests with the Val Gardena Mobil Card for the free use of all public transport.

Payment

You can pay by credit card, debit card, bank transfer or cheque. If you would like to pay in cash, we like to draw your attention to the fact that only cash payments of up to €1,999.99 are permitted in Italy. Non-EU citizens are exempt from this rule. If you would like an invoice (fattura), we ask you to inform us upon arrival.

Pets

You are welcome to bring one small to medium-sized pet with you by prior arrangement. The surcharge for it will be €10 per day. Out of respect for other guests, we ask you not to leave your pet alone in the apartments.

Ski room

Our house features a modern ski room with a ski boot dryer. Your feet will be very grateful in the morning!

Smoking

Residence Tombla is a non-smoking house. We kindly ask you to respect this.

Swimming pool

Our guests have the opportunity to enter the Mar Dolomit swimming complex free of charge.

Travel insurance

Would you like to take out a travel cancellation insurance? We recommend the HGV cancellation insurance.

Wi-Fi

There is Wi-Fi and LAN connection which can be used free of charge throughout the whole residence.